At HiGalen, we strive to provide our users with the best digital healthcare experience. This Refund Policy outlines the terms and conditions regarding refunds for subscription purchases made through our platform. 

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1. Subscription Plans 

HiGalen offers various subscription plans that may include monthly, quarterly, or yearly billing cycles. All fees are clearly stated at the time of purchase.

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2. Free Trial

If a free trial is offered:

• Users can evaluate the service before committing to a paid plan.

• Once the trial ends, the user is automatically charged unless the subscription is cancelled before the trial period expires.

• No refund is provided for charges made after the free trial ends.

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3. Refund Eligibility

Refunds are only considered under the following circumstances:

• Technical issues on our end that prevent access to subscription services and remain unresolved for more than 72 hours.

• Duplicate charges due to system errors.

• Unauthorized payment if reported within 7 days of the transaction.

Refunds are not issued for:

• Change of mind after subscribing.

• Partial use of the subscription period.

• Inability to use the service due to reasons not related to HiGalen.

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4.Cancellation

• Subscriptions can be cancelled anytime from your account settings.

• Cancellation prevents future billing but does not entitle the user to a refund for the remaining subscription period.

• Access to features continues until the end of the current billing cycle.

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5.Refund Process

To request a refund, contact our support team at [info@higalen.com] with:

• Your registered email

• Transaction ID

• Reason for the refund request

Refund will be credited to your original payment method within 5 to 7 business days.

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6.Modifications

HiGalen reserves the right to update or modify this Refund Policy at any time. Continued use of our services after any such changes constitutes your acceptance of the updated policy.

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Need Help?

If you have any questions or concerns about this Refund Policy, please contact us at [info@higalen.com].